Support Manuals

Please find below the links to the Canvas platform user manuals for the Support Team

• Link to Training Session on October 29, 2019 Video Recording
• Link to Training Session on October 29, 2019 Video Recording Transcript
• Canvas Guide and Resource for Support Team (in PDF for Download)

Recommended Bookmarks

• https://status.instructure.com
• http://adminconsole.canvaslms.com
• https://community.canvaslms.com

Canvas Guides and Resources

• Supporting Canvas, a guide for Field Admins - Supporting Canvas

• Canvas Status Page

• Field Admin Console (requires Field Admin credentials): http://adminconsole.canvaslms.com

• How do I log in to the Field Admin Console?
• What are the different case roles in the Field Admin Console?
• What options can be customized for field admins in the Field Admin Console?
• How do I use the new Field Admin Console?
• How do I view and manage cases in the new Field Admin Console?
• How do I create a case in the new Field Admin Console?
• How do I manage an individual case in the new Field Admin Console?
• How do I create a macro in the new Field Admin Console?

• Canvas Support Ticketing System [Labs / Community]

• Canvas Guides
• Canvas Instructor Guide
• Canvas Admin Guide
• Canvas Student Guide

• Canvas Community

• How do I log into the Community with my Canvas Account?
• Canvas Ideas
• How do I create a new feature idea?

• Canvas Groups [Community]